Mystery Shopping UK are a specialist Retail and Business to Business (B2B) Undercover
Shopping organisation. Based in Heanor, on the Nottinghamshire Derbyshire border
, our services are provided through our network of specially selected Mystery Shoppers.
We provide our services predominantly to companies in the Nottinghamshire, Derbsyhire,
Leicestershire, Sheffield, Leeds but our services are offered throughout the UK
mainland England, Scotland and Wales and we have representatives covering the East
and West Midlands, Yorkshire, Lancashire, North East, North West, Home Counties,
South Coast, Lincolnshire and London. We offer a full staff appraisal and our services
are provided covertly to offer maximum impact. www.mysteryshoppinguk.co.ukmystery
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We are currently seeking Mystery Shoppers with or without experience in the following
Avon,Bedfordshire,Berkshire, Borders,Buckinghamshire, Cambridgeshire,Cheshire, Cleveland,Clwyd,Cornwall,
Cumbria,Derbyshire,Devon,Dorset,Dumfries and Galloway, Durham,Dyfed,East Sussex,
Essex,Fife, Gloucestershire, Grampian, Greater Manchester, Gwent,Gwynedd County,
Hampshire, Herefordshire, Hertfordshire, Highlands and Islands, Humberside,Isle of
Wight, Kent, Lancashire, Leicestershire,Lincolnshire, Lothian,Merseyside, Mid Glamorgan,
Norfolk, North Yorkshire, Northamptonshire, Northumberland,Nottinghamshire, Oxfordshire,
Powys, Rutland, Shropshire, Somerset, South Glamorgan, South Yorkshire,Staffordshire,
Strathclyde, Suffolk,Surrey, Tayside, Tyne and Wear, Warwickshire, West Glamorgan,
West Midlands, West Sussex, West Yorkshire, Wiltshire, Worcestershire
WHAT IS MYSTERY
WHAT IS MYSTERY SHOPPING...?
Mystery Shopping is a tool traditionally used by companies to measure quality of
their service from an external fresh perspective.
Mystery Shoppers act ‘undercover’ as normal consumers to interact with the business
as a normal customer and report on the experience which can include many aspects
of the interactivity including staff or surroundings.
Mystery Shopping can take the form of a physical visit to the clients premises, home
visits by the clients salesperson, telephone and latterly Internet.
Mystery Shoppers are usually paid and their purchases are reimbursed by the company
they are working on behalf of.
The Mystery Shopping evaluation is normally used for the management of the quality
and performances of goods and services.
Traditionally, instructions to mystery shoppers can include a script of behaviour,
questions to ask, complaints to give, purchases to make, and measures to record,
such as time it takes to receive attention from an employee or receive a service,
or the responses given to questions.
However, with the increased importance of being ‘one step ahead of the competition’
more advanced and complex Mystery Shopping including Audio and Video Recording.
Whilst traditionally Retailers were the main users of Mystery Shopping services,
businesses from all sectors use Mystery Shopping as a valuable tool in staff training
Whilst there are many companies offering Mystery Shopping services, Mystery Shopping
UK prides itself on ‘going the extra mile’ in our approach and also offer range of
‘specialist’ integrated services from a single source... An aspect rarely found
with mainstream companies...